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Photo restoration case study

Industry - Digital photo editing

Client - Leading digital scanning and restoration Company based in UK

Requirement: Restoration or repair of old and crumpled photographs

Challenges confronted

Client’s purpose of getting old and crumpled photographs restored convincingly in high fidelity was being defeated as the vendors they were relying on were failing to deliver quality, consistency and retouching sought by customers. Customer complaints pertaining to shabby quality of rework and TAT have become rampant and the client was finding it increasingly difficult to salvage its reputation among loyal customers.

The challenge was to expeditiously restore voluminous amounts of old, tattered, crumpled, faded, damaged and tough to repair images within short TAT. The photos have to be restored in high fidelity so that the customers get optimum value for their payments. Any deviation would incur the client dissatisfaction of the customer. The client’s reputation would be at stake as word of mouth information exchange by disgruntled customers would discourage potential customers from seeking the services of the client.


MAP Systems immediately got down to task and assembled an accomplished team of competent photo artists, editors and auditors. These team members had formidable industry experience under their belts and have carved a niche for themselves with cutting edge expertise and multi-skilling in photo editing. The process was started. Team members’ proficiency was strategically aligned with the requirements. Volumes were meticulously planned. State of the art restoration tools were harnessed to get dazzling outputs irrespective of the degree of damage the photos have sustained. Dynamic exchange of inputs through the assembly line of photo restoration brought about tremendous improvement in productivity. The deadlines were convincingly met and the output achieved surpassed the expectations of the clients. Customers were equally elated as the client could deliver optimum quality to them.

Result / business advantages

Client’s budgetary allocations were maintained and cost-efficiency ensured that bottom line is positively impacted. Client was able to successfully meet the increase in demand for restoration of old, damaged, crumpled and faded images. Client was extremely pleased with MAP Systems performance and rendered it the status of preferred vendor for photo restoration services.

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