Discover how MAPSystems helped a leading US commercial real estate marketplace scale property listing management, achieve 99%+ data accuracy, and maintain SLA compliance.
A leading US-based commercial real estate marketplace required immediate support to manage a rapidly growing volume of property listings while maintaining strict service-level commitments. MAPSystems assembled, trained, and deployed a dedicated team that streamlined listing management operations, improved data accuracy, and enabled scalable growth.
Founded in 2015 and headquartered in Los Angeles, the client operates a prominent commercial real estate listing platform that attracts more than 2 million monthly visitors and hosts over 500,000 active property listings.
The client was experiencing operational bottlenecks, inconsistent quality, and delayed turnaround times from its existing service provider. With commercial real estate activity surging, the platform needed a partner capable of rapidly onboarding resources, managing hundreds of listings daily, and scaling to more than 1,000 listings per day while meeting strict 24–72-hour SLAs.
MAPSystems implemented a structured transition and scaling strategy. Senior project specialists worked directly with the client to acquire domain knowledge, document workflows, and establish training frameworks. Dedicated teams were deployed in phases, supported by detailed SOPs, continuous process refinement, and real-time collaboration through Salesforce, Slack, Zendesk, and email channels.
The team validated and managed 50–60 data fields per property, including classifications, property features, usage details, and square footage information, ensuring consistent quality and compliance.