How MAPSystems Helped a Global Shipping & Logistics Firm Scale Invoice Processing with 99%+ Accuracy
A leading global shipping/ logistics firm and mailroom/postal optimization services sought a scalable solution to process large volumes of invoices for one of its key payment-automation clients. The organization serves enterprises across the banking, insurance, and healthcare sectors, where speed, accuracy, and compliance are critical.
The client required a reliable partner capable of processing and indexing invoices received daily between 5:00 PM and 2:00 AM (Eastern Time), with all files delivered by the following morning for integration into its Accounts Payable platform. Previous vendors struggled to scale operations while maintaining the required service levels. The engagement demanded:
MAPSystems deployed a team of senior invoice processing specialists and initiated a structured pilot program to validate workflow accuracy, output compatibility, and operational scalability.
Key elements of the solution included:
The solution was designed to ensure uninterrupted processing, rapid turnaround times, and consistent compliance with stringent SLA requirements.
The engagement began with approximately 50 invoices per day and grew to more than 3,500 per day over three years. Despite a 400% increase in processing volumes, MAPSystems consistently maintained delivery timelines and accuracy standards.
By leveraging offshore operational support and flexible workforce management, the team enabled overnight processing that ensured invoices were ready for the client’s Accounts Payable teams each morning.
The success of the engagement also led to the onboarding of additional accounts and increased processing requirements, reinforcing the client’s confidence in MAPSystems as a long-term strategic partner.